job specification

WHO WE AREEtinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires.At Etinars, we genuinely care about who you are and what you need.We place great emphasis on fostering robust, enduring connections built upon trust and transparency.Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.WHAT WE ARE LOOKING FORJob Title: IT Support Engineer – End-User & Infrastructure ServicesLocation: Rome (Anagnina Area), ItalyJoin our client’s elite technical team in Rome, supporting key activities for European space programmes. The company is a long-standing partner of space agencies and institutions, with deep expertise in IT systems, operations, and engineering support for ground segment infrastructures.We are looking for a motivated IT Support Engineer who is eager to start or strengthen their career in a dynamic, international environment.You will join our client’s high-performing IT department, ensuring the functionality, performance, and support of end-user IT services.A B2 level of English is required.YOUR TASKSProvide 2nd and 3rd line support for end-user devices, workstations, printers, video conferencing tools, and office IT equipment (on-site and remote).Manage incidents and service requests from start to resolution, including ticket tracking and escalation when needed.Coordinate with internal SMEs and third-party vendors for timely issue resolution and equipment procurement.Assist with Asset Lifecycle Management: procurement, tracking, inspection, deployment, inventory, and disposal of EOL items.Prepare and deploy laptops, mobile devices, tablets, peripherals, and video conferencing tools.Contribute to IT projects through support during design, implementation, and early operational phases.Document solutions and update internal knowledge databases to promote long-term issue resolution.Propose and support automation and workflow improvements to enhance user experience and operational efficiency.YOUR SKILLS AND EXPERIENCEMinimum Requirements:At least 2 years of direct experience in IT end-user support or technical operations.Strong knowledge of:Microsoft Windows and Office 365 suite.Device and identity management tools: Active Directory, Entra ID, InTune, Defender, Autopilot.Polycom video conferencing systems and related equipment.Fluent in English and preferably one of the official languages of the country of assignment (e.G., Italian).Preferred:Hands-on experience with IT asset lifecycle processes.Good documentation and process standardisation skills.Strong interpersonal and communication skills to support users, coordinate with vendors, and contribute in a matrixed international team.Proactive mindset with a customer-centric approach and attention to detail.EXTRA INFORMATIONLocation: Rome (Anagnina Area), ItalyContract: Full-timeWork location: On-site in a secure and international environmentStart: 01/09/2025Competitive corporate benefits packageParticipate in exclusive company events and networking opportunitiesWork on groundbreaking space industry projects with international impactExciting career in a specialised and highly innovative fieldPlease note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:EU CitizensNon-EU Citizens already based in EU with a valid work permitOnce we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch with you. In case there is no match now, don’t worry, we will make sure to keep your CV in consideration for future vacancies!At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.#J-18808-Ljbffr